Merch Exchange & Return Policy | Hike & Seek is the leading small group hiking tour company in Melbourne

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Merch Exchange & Return Policy

PLEASE RETURN WITHIN 30 DAYS FOR AN EXCHANGE. REFUNDS ARE ONLY GRANTED FOR FAULTY PRODUCTS. 

In Australia

  • Items can be returned, if sizing ordered is incorrect within 30 days of purchase.
  • You are welcome to:
  1. Exchange for a different size or product.
  2. Get a store credit
  • Please ensure all exchanges come back to us in their original condition, with tags & receipts.

As soon as your return has cleared it’s inspection, it will be processed.

For returning damaged or faulty items please see “Damaged Or Faulty Items” below.

All Other Countries

You are welcome to return for exchange as per the process below.  But please note Hike & Seek do not offer free returns for packages delivered outside Australia.  The cost of international shipping can make it impractical to return, so please consider this when ordering.

RETURN PROCESS:

Step 1: Put all of your product in the original packing or find a new box that will fit.

Step 2: Please add the return address listed below.

Step 3: Drop it off at your local Australia Post.

RETURN ADDRESS:

1/39

Marine Parade, St Kilda

Victoria

Australia 3182

0407 684 068

DAMAGED OR FAULTY ITEMS

At Hike & Seek we take great care with each and every customer order – all items are carefully packaged before they leave us to ensure that they reach you in perfect condition.

However, in the unlikely event that you do receive an item that is damaged, please notify us via e-mail at info@hikeandseek.com.au within 48 hours of receipt stating the nature of the damage. Please also include photos of the damage.

We will offer an exchange (if available) upon receipt of the returned item, including return postage costs, up to the value of the original outward postage.

Replacements or refunds will not be issued for items sent back without first informing us of your intention to do so and stating the reason for the return.

Note:

  • Refunds do not include any shipping costs paid on your original order, if applicable.
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